Frequently Asked Questions
What payment options are available?
Payments are processed quickly and securely by payment provider Mollie. Volare accepts payments by credit card (Visa, Master, and JCB), iDeal, SEPA, Bancontact, Trustly, Satispay, and prepayment. More payment options are available for dealers.
What is the status of my order?
You will receive a confirmation of your order including the track & trace code. Using the link in the email, you can see the exact status of your order.
Can I still modify my order?
It is only possible to change or cancel your order if you contact us before 3:00 PM on the day of the order. Please contact logistics@kubbinga.nl for this.
Is the bike delivered assembled?
Volare bikes are assembled for 85% or 95%. For 85% assembled bikes, the handlebar, front wheel, front fender, saddle, and pedals still need to be assembled. 95% assembled means only the handlebar, pedals, and possibly training wheels need to be assembled. For all our bikes, it is indicated how they are assembled.
How do I assemble a bike?
For an 85% assembled bike, the handlebar, front wheel, front fender, saddle, and pedals still need to be mounted. A manual is included with every bike. Additionally, all our manuals can be consulted here.
What tools do I need to assemble a bike?
Conveniently, assembly materials are included with almost all our bikes. So you don't need anything else!
If these are not included, we recommend the following tools:
· Allen keys (3 to 8mm)
· Open-end wrenches (sizes 8, 10, 13, 14 and/or 15 depending on the bike size)
· Screwdriver (Phillips and flathead)
· Pliers or scissors (to remove packaging material)
How do I adjust the bike saddle?
The correct saddle height is when the ball of your child's foot can just touch the ground. Use the inseam length measured from the ground as a guideline (see also "What is the correct size children's bike" and "How do I measure inseam length"). Make sure the saddle is not too low, as this makes cycling harder.
The seat post can be loosened where it enters the frame. If it has a quick release, you can open the "lever" by hand; otherwise, use an Allen key or wrench. Carefully slide the seat post up or down to the correct height. Then tighten the seat post firmly and check the setting by sitting on the saddle. Never raise the saddle above the recommended height marked by a line on the seat post; this can cause the saddle to come loose.
How do I adjust the height of the bike handlebar?
You can change the handlebar height by adjusting the stem higher or lower. This can be done by loosening the bolt in the center of the handlebar with an Allen key. There may be a cap over the bolt in the center of the handlebar; this must be removed first. Then you can adjust the handlebar up or down. When tightening, make sure the handlebar is straight and aligned with the front wheel.
How do I install the pedals?
A pedal is marked with an L (left) or an R (right) indicating which side it belongs to. The left pedal has a left-hand thread. Tightening is counterclockwise and loosening is clockwise. For the right pedal, this is the opposite.
Optionally, apply a small amount of grease to the threads before installation. Always screw the pedal threads into the crank by hand first to avoid damaging the threads.
What maintenance does the bike need?
To enjoy your Volare bike as long as possible, it is important to maintain it well. Regularly check the chain, tire pressure, brakes, saddle and handlebar height, and lighting if applicable. We also recommend having an annual maintenance service performed by a Volare dealer to keep the bike in top condition!
A maintenance manual is included with all our bikes.
It can also be consulted here.
How do I maintain the bike chain?
If the chain is very dirty, first carefully clean it with a lint-free cloth to remove surface dirt. Then lubricate the chain with oil. Drip chain oil where the chain rollers rotate on the rear wheel sprockets while slowly turning the chain. Do not use too much oil as it attracts dirt. Usually, a small amount of oil is sufficient. Let the oil work for at least 30 minutes before using the bike again.
A maintenance manual is included with all our bikes.
It can also be consulted here.
When will my order be shipped?
Monday to Thursday: If you order before 9:00 PM, the order will be shipped the same day.
Friday: If you order before 12:00 PM, the order will be delivered by DHL on Monday.
Weekend: The order will be delivered by DHL on Tuesday.
National holidays: The order will be processed the next working day and delivered the day after.
What are the delivery costs?
When you add a bike to your shopping cart, you can calculate the shipping costs to your address there. Due to the wide variety of package sizes for different bikes and the fact that we ship to many different countries, we cannot provide an estimate of shipping costs in advance.
Who delivers my order?
We ship your bikes within the Netherlands with DHL. Outside the Netherlands, we work with a variety of carriers. The best carrier is chosen based on availability in the destination country.
How do I track my order?
After placing your order, you will immediately receive an order confirmation. You can track your order after it has been shipped; you will then receive a DHL Track & Trace code with the estimated delivery time and status of your order.
Can I choose the delivery time and day for my order?
No, unfortunately this is not possible during ordering. However, some carriers allow you to indicate in the Track & Trace when the product can ideally be delivered. No rights can be derived from this.
Can I pick up my order myself?
Yes, this can be selected when placing the order. The pickup address is: Röntgenweg 2, 1131 PP Volendam. Pickup is possible the next working day between 8:00 AM and 5:00 PM.
Can I return my order?
Yes, this is possible. See the returns page for this.
My order was not delivered complete, what now?
If you are missing parts of your order, you can contact our customer service. They are reachable via td@kubbinga.nl.
What is the correct size children's bike?
When choosing a new children's bike, it is important to select the correct size. The child must feel safe, so it is not advisable to choose a bike that is too big for growth. If the children's bike is too big and feels uncomfortable for the child, the child will not learn well. Better slightly too small than too big.
If in doubt, we recommend you take a look at our bike choice help.
How do I measure my child's inseam length?
If you need help choosing the right bike size, the image shows how to measure your child's inseam length.
When does my child still need training wheels?
On average, your child will be able to learn to ride without training wheels from 5 years old, but this is certainly not a rule! Remove the training wheels from the bike when your child is ready. This means your child is no longer afraid on the bike and can balance well. To practice balance with the security of training wheels, you can also set them a bit higher; this way your child learns to balance and the bike is still balanced by the training wheels if something goes wrong.
Where can I find a dealer near me?
See here for an overview of all Volare dealers and easily find a dealer near you!
How long is the warranty on a bike?
We provide a 2-year warranty on the frame of our bikes.
Read our extensive warranty policy here.
If you need parts for your purchased bike, you can contact our customer service. They can provide these parts at special rates if available.
Do you also perform repairs?
Unfortunately, having repairs performed by Volare is not possible.
Do you have a physical store to view the bikes?
No, we only have a webshop. Viewing bikes in our showroom is unfortunately not possible. Instead, Volare maintains an extensive network of dealers where our bikes can be viewed and tested.
How can I contact you?
For questions or comments, you can contact our customer service by phone at +31 299 410000 or by email at td@kubbinga.nl. (New) dealers can contact sales@kubbinga.nl.