Frequently Asked Questions

What payment options are there?
Payment transactions are handled quickly and securely by payment checkout Mollie. Volare accepts payments by credit card (Visa, Master and JCB), iDeal, DIRECTebanking and prepayment. For more information, see payment options.

What is the status of my order?
You will receive a confirmation of your order containing the track & trace code. You can see the exact status of your order using the link in the email.

Can I still change my order?
It is only possible to change or cancel your order if you contact us before 3:00 PM on the day of ordering.

Is the bicycle delivered fully assembled?
Volare bicycles are 85% or 95% assembled. For the 85% completed bicycles, the handlebars, front wheel, front mudguard, saddle and pedals still need to be assembled. 95% assembled means that only the handlebars, pedals and possibly training wheels still need to be assembled. All our bicycles state how they are assembled.

How do I assemble an 85% assembled bicycle?
With a bicycle that is 85% assembled, the handlebars, front wheel, front mudguard, saddle and pedals still need to be mounted. To do this, you can follow the instructions below or watch the special Volare installation video.

How do I assemble a 95% assembled bicycle?
With a bicycle that is 95% assembled, only the pedals and handlebars need to be mounted. To do this, you can follow the instructions below or watch the special Volare installation video.

What tools do I need to assemble a bicycle?
· Allen keys (3 to 8mm)
· Open-end wrenches (size 8, 10, 13, 14 and/or 15 depending on the bicycle size)
· Screwdriver (cross-head and flat-head)
· Pliers or scissors (to loosen the packaging material)

How do I adjust the bicycle saddle?
For the correct saddle height, the ball of your child's foot should just touch the ground. To do this, use the inside leg length measured from the ground as a guideline (see also "Choosing a suitable bicycle"). Make sure that the saddle is not too low, as this will make cycling harder.

The seat post can be loosened at the place where the seat post enters the frame. If this is a quick release, you can open the "cover" by hand, otherwise you have to use an Allen or open-end wrench. Carefully slide the seat post up or down to the correct height. Then securely tighten the seat post and check the adjustment by sitting on the saddle. Never raise the saddle above the recommended height indicated by a line on the seat post; this can cause the saddle to come loose.

How do I adjust the height of the bicycle handlebars?
You can change the height of the handlebars by moving the stem higher or lower. This can be done by loosening the bolt in the middle of the handlebar with the Allen key. There may be a cap over the bolt in the middle of the handlebar; this must then be removed first. You can then adjust the handlebars up or down. When tightening, also make sure that the handlebars are straight and level with the front wheel.

How do I install the pedals?
A pedal has an L (left) or an R (right) on it that indicates which side it is intended for. The left pedal has a left-hand thread. Tightening is counterclockwise and loosening is clockwise. This is the other way around for the right pedal.

If necessary, apply a small amount of grease to the threads before mounting. Always screw the threaded end of the pedals into the thread of the crank by hand first, otherwise the thread can be damaged.

What maintenance does the bicycle need?
In order to enjoy your Volare bicycle for as long as possible, it is important to maintain it properly. Therefore, regularly check the chain, tire pressure, brakes, saddle and handlebar height, and, if necessary, lighting. We also recommend having annual maintenance carried out by a Volare dealer to keep the bicycle in top condition!

How do I maintain the bicycle chain?
If the chain is very dirty, you can first carefully polish the chain with a lint-free cloth to remove surface dirt. The chain can then be lubricated with oil. While the chain is rotating gently, apply a drop of chain oil to the area where the chain tubes rotate in the sprockets of the rear wheel. Do not use too much oil, as this attracts dirt. Often a small amount of oil is sufficient. Then let the oil work for at least 30 minutes before using the bicycle again.

When will my order be shipped?
Monday to Thursday: If you order before 9:00 PM, the order will be shipped the same day.
Friday: If you order before 12:00, the order will be delivered by DHL on Monday.
Weekend: The order will be delivered by DHL on Tuesday.
National holidays: The order will be processed the next working day and delivered the next day.

What are the delivery costs?
When you add a bicycle to your shopping cart, you can have the shipping costs calculated to your address. Due to the wide variety in package dimensions of different bicycles and the fact that we ship to many different countries, we cannot give an indication of shipping costs in advance.

Who will deliver my order?
We ship your bicycles within the Netherlands with DHL. Outside the Netherlands we work with a variety of carriers. The best carrier is selected based on availability in the destination country.

How do I track my order?
After placing your order you will immediately receive an order confirmation. You can track your order after it has been shipped; You will then receive a Track&Trace code from DHL with the estimated delivery time and status of your order.

Can I choose the time and day when my order will be delivered?
No, unfortunately that is not possible. Shipping takes place via DHL and a specific date or time cannot be entered.

Can I also pick up the order?
Yes, this can be filled in when placing the order. The collection address is: Röntgenweg 2, 1131 PP Volendam. Collection is possible on the next working day between 8:00 AM and 5:00 PM.

Can I return my order?
Items ordered via Volare may be returned within the specified period of 14 days. This is only allowed if the item is unused and in the original packaging. You must also clearly indicate (e.g. order number) who the shipment comes from. As soon as we have received the item, it will be checked and refunded to your account as quickly as possible.
If you do not want/cannot return the shipment yourself, it is possible for us to have the shipment collected from you by DHL (NL and BE). Return costs are €19.95. This amount will be deducted from your credit payment.

My order was not delivered complete, what now?
If you are missing parts of your order, please contact our customer service. These can be reached via td@kubbinga.nl

What is the right size children's bicycle?
When choosing a new children's bicycle, it is important that you choose the right size bicycle. The child must feel safe, so it is not wise to choose a bicycle based on growth. If the children's bicycle is too big and feels too big for the child, the child will not learn comfortably. Better to be a little too small than too big.
Are you in doubt? We recommend that you take a look at our bicycle selection aid.

How do I measure my child's inseam?
Do you need help choosing the right size bicycle? The image shows you how to determine your child's inseam.

When does my child still need training wheels?
On average, your child will be able to learn to cycle without training wheels from the age of 5, but this is certainly not a rule! Remove the training wheels from the bike when your child is ready. This means that your child is no longer anxious on the bike and can cycle well balanced. To practice balance with the security of training wheels, you can also adjust them a little higher; This teaches your child to balance and the bicycle is still kept in balance by the training wheels if things go wrong.

Where can I find a dealer near me?
Check out https://www. dealers.volare-kinderfietsen.nl/dealers/ for an overview of all Volare dealers and easily find a dealer near you!

How long do I have a warranty on a bicycle?
Our bicycles come with a 2-year warranty on the frame.
Are parts needed for your purchased bicycle? Then you can contact our customer service. If available, they can provide you with these parts at special rates.

Do you also carry out repairs?
Unfortunately, it is not possible to have repairs carried out by Volare.

Do you have a physical store to view the bikes?
No, we only have a webshop. Unfortunately, viewing bicycles in our showroom is not possible. Instead, Volare maintains an extensive network of dealers where our bicycles can be viewed and tried out.

What ways can I contact you?
For questions or comments, please contact our customer service via telephone number: +31 299 410000 or via e-mail: td@kubbinga.nl. (New) dealers can contact sales@kubbinga.nl.