If there is any damage, you must inform us as soon as possible, but no later than two working days after receipt, by e-mail: firstname.lastname@example.org with, if possible, photos of the damaged product. Always include your name, address, telephone and invoice number and we will contact you as soon as possible.
Can I also pick up the order?
Yes, that can be filled in when placing the order. Pick-up address: Röntgenweg 2, 1131 PP Volendam, The Netherlands. Pick-up day: the next working day.
Can the bicycle be exchanged?
A bicycle purchased through [site_name] you can revoke the purchase agreement within 14 days without giving any reason. You can only do this when the bike is in unused condition. It is important that the product is complete and as much as possible in its original state (original packaging). The costs for the return must be paid by the customer himself. We can arrange the return assignment for you, costs € 40.00 per bike. You will receive the entire purchase price (including any shipping costs) in your account within
You can exchange your order within 14 days after you receive your order. Exchange is only possible for undamaged and unused articles and with a completed return form. You can indicate which item you want to receive instead of the returned item. By printing out this form, filling it in and sending it along with your return shipment, we will process your request as quickly as possible.
After 14 days exchange is no longer possible. The shipping costs for returning the original order are for your account. The cost of shipping the product that you wish to receive in return will be paid by us.
Have you received a damaged, defective or incorrect item? If you do not use the form above, please send an e-mail with your order number (this can be found on our invoice / confirmation), an explanation of the defect you have detected and, if possible, a photo to our customer service: email@example.com We try to resolve the issue, if possible, without you having to return the product.
Roadmap EXCHANGE and RETURN
Do you want to return an item? Then we ask you to keep the next step-by-step plan. This way we can make the return as smooth as possible - We exchange the item (if available) or refund the full purchase price within 15 working days, depending on your wish. - Return costs € 40.00
You are 2 x not at home, note DHL / PostNL in the bus
You then have 7 days to pick up the package at the indicated DHL / PostNL depot. We can no longer mediate here to still deliver it to you.
Can you select the time and day when your order will be delivered?
No, that's not possible. The transmission takes place via DHL and can not introduce a specific date or time.
100% assembly opportunity?
You can let the bike be assembled by a professional bike mechanic. Additional costs are € 15.00. You must pickup the bike yourself. Pickup Address: Component 110-112 , 1446 WP Purmerend. Pick up day: the next business day.
Will the bike be delivered assembled?
Our bikes are assembled for 85%. This means that the steering wheel, front wheel, fender, saddle and pedals still have to be assembled.
What is the delivery time?
Monday till Thursday
|If you order before 15:00, the order will be delivered within 3 days.|
|Friday||If you order before 12.00, the order will be delivered after 3 working days.|
|Weekend||The order will be delivered after 3 working days.|
|National holidays||The order will be treated the next business day and delivered after 3 working days.|