If there is any damage, you must inform us as soon as possible, but no later than two working days after receipt, by e-mail: email@example.com with, if possible, photos of the damaged product. Always include your name, address, telephone and invoice number and we will contact you as soon as possible.
A bicycle purchased through Volare you can revoke the purchase agreement within 14 days without giving any reason. You can only do this when the bike is in unused condition. It is important that the product is complete and as much as possible in its original state (original packaging). The costs for the return must be paid by the customer himself. We can arrange the return assignment for you, costs € 40.00 per bike. You will receive the entire purchase price (including any shipping costs) in your account within
You can exchange your order within 14 days after you receive your order. Exchange is only possible for undamaged and unused articles and with a completed return form. You can indicate which item you want to receive instead of the returned item. By printing out this form, filling it in and sending it along with your return shipment, we will process your request as quickly as possible.
After 14 days exchange is no longer possible. The shipping costs for returning the original order are for your account. The cost of shipping the product that you wish to receive in return will be paid by us.
Have you received a damaged, defective or incorrect item? If you do not use the form above, please send an e-mail with your order number (this can be found on our invoice / confirmation), an explanation of the defect you have detected and, if possible, a photo to our customer service: firstname.lastname@example.org We try to resolve the issue, if possible, without you having to return the product.
Do you want to return an item? Then we ask you to keep the next step-by-step plan. This way we can make the return as smooth as possible - We exchange the item (if available) or refund the full purchase price within 15 working days, depending on your wish. - Return costs € 40.00